Purpose-built for your Shopify store to help you message sharper, convert faster, and delight better
Get more of the right customers, across multiple channels
Attract customers with segmented multichannel campaigns
Send out great looking email campaigns in minutes with 100+
templates and customize with the drag-and-drop editor
Convert visitors faster in real-time using live chat and chatbots
Have meaningful conversations to drive engagement
Have conversations with customers across channels like WhatsApp, SMS, email, and chat
Segment customers based on custom Shopify events like cart abandonment, first-time visitors, and more
Understand customers through a 360° lens with unified marketing and support touchpoints in one CRM
Accelerate revenue round the clock with powerful automation
Upsell and cross-sell with over 20+ pre-built Shopify Playbooks
Set up chatbots to engage with customers when you are away or while you sleep
Send personalizedautomatedmessages like offer promotions based on customer behavior
Delight customers through contextual, multichannel support
Support customers in real-time with 1:1 live chat and 24x7 through chatbots
Combine customer conversations across WhatsApp, Instagram, Google Business Messages, and more in a single Agent Inbox
Gain complete insight into customer interactions with your brand
Connect your Shopify store with Freshmarketer to manage all customer interactions in one place
Shopify customizations
Pre-built Shopify playbooks, behavior segments, and performance insights to boost sales and improve conversions
Conversational marketing and support
All your Shopify online store data in one place for teams to understand customers and provide contextual experiences
Multichannel engagement
WhatsApp, SMS, Email, & Chat in one solution to speak with customers in a channel of their choice with targeted messages
“With Freshworks CRM, we can now deliver a personalized and delightful experience—whether attracting more customers, turning visitors into sales, or keeping customers happy with exceptional customer support.”
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